The biggest part of my job has been answering the questions of people who drop in to use the Public Access Computers. In addition to reading General Tips, there are a few things you can do in advance to make you a better teacher.

1. Know your stuff
   If you're reading this, you're probably already pretty competent, but everyone has some gaps in their knowledge. Here are a few top-of-my-head checklists of things to learn if you don't already know:
   • Windows/general computer skills
   • The internet
   • Specific applications/tasks
2. Understand the question
3. Have references ready